Tina J
Online Business Manager
With the myriad responsibilities that come with being a business owner, time often feels scarce. Whether you're in the initial stages of your venture or managing a thriving business, the demands on your time can be overwhelming. I specialize in Back Office Administration, Systems & Customer Support Services and can assist you in efficiently handling tasks, allowing you to focus on your brand and delivering top-notch services and products to your customers.
No more dealing with overlooked emails, missed appointments, lost luggage, unpaid invoices, or a backlog of customer questions. That website edit that needed to be done 2 weeks ago and the SOP that needed to be updated? No problem! An overdue bill that needed to be paid yesterday? I'm on it! Those unanswered emails from 3 weeks ago you haven't gotten around to? Yep, I'll handle those too.I take the stress out of business administration, ensuring that your time is freed up to run your business, not have your business run you.
It's time to start focusing on the things that matter most. Join successful entrepreneurs like yourself and invest in an OBM!
About
As a seasoned professional with a wealth of experience in back-office administration/management, customer service, travel management, light graphic & website design, and human resources support, I am your go-to expert for all your business needs.I've worked with major clients like AT&T Mobility, solopreneurs, start ups, and I've even assisted on a multi-million dollar project. I keep my core group of clients small so that I can give them the time and focus that they deserve.Trust and confidentiality are at the core of my service, and your sensitive information is handled with the utmost professionalism. My commitment to excellence and attention to detail sets me apart from the competition. I understand the importance of timely and accurate communication, ensuring that your business runs smoothly and effectively. Whether it's managing your daily back office tasks, managing your team or project, providing exceptional customer service, organizing your travel plans, assisting with your HR tasks, or helping you complete the projects you've had on the backburner, I am here to help you achieve your goals.In today's fast-paced business world, it's crucial to have a reliable and skilled professional by your side. With my extensive knowledge and expertise, I am confident that I can make a significant contribution to your success. Let me take the burden off your shoulders and help you focus on what truly matters – growing your business.
Services
BACK OFFICE MANAGEMENT
Database management
System set up & maintenance
Team management
Project management
Human Resources
CRM management
Internet research
SOPs
Customer Service
Invoicing and following up on outstanding invoices
Password management
Drive organization
Canva graphics
Light website editing
Document creation and editing
FAQ creation and editing
Ad-hoc
SOCIAL MEDIA MANAGEMENT
Instagram Analytics
Hashtag Research
Graphics
Engagement
DM management
Group management
EMAIL MANAGEMENT
Inbox organization
Inbox labeling
Inbox filter creation
Email template creation
Service and support emails
CALENDAR MANAGEMENT
Meeting coordination
Client communication
Scheduling appointments
TRAVEL MANAGEMENT
Online research
Requesting refunds or cancellations
Bookings
Reservations
Detailed travel itinerary
PERSONAL MANAGEMENT
Online shopping
Bill payments
Scheduling
Online research
Other various personal tasks as requested
NOT SEEING WHAT YOU NEED LISTED?
Let's chat! This list is not exhaustive. I've worked on a lot of different projects over the last 20 years and am always open to learning. The list above includes the most common types of support I offer.
Contact
Ready to streamline your workload? Fill out the form below, and we'll see if we're a good match to help you get more done. After a quick look at your project details, we'll schedule a short discovery call to dive deeper into your business needs and get things moving. Let's team up and create a better work/life balance!
Questions?